• Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory • Center support through in center visits and virtual coaching sessions • Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement • Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences • Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability • Document all activity in FranConnect, including but not limited to, the Take 5 Operational Audits, Profit Reviews, Center Visits, and Virtual Coaching Forms • Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction • Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like NPS, and online ratings • Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service • Attend and participate in the Take 5 Annual Rally and drive 100% attendance at the event • Participate in the Take 5 Operations & Training meetings and any other corporate organized events as needed • Create and deliver content as needed • Implements marketing and sales direction to increase regional revenue growth. • Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Take 5 Operating system through coaching methodology • Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers • Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies • Contribute, communicate, and implement new/current company initiatives • Assist in the development of new systems and resources for the franchise system • Responsible for ensuring the timely, and accurate reporting for the territory • Understand and deliver the obligations within the franchise agreement • Communicates succession planning with franchisees across the district to support growth and timely new unit openings. • Travel approximately 50%.