• Serve as the primary Product Manager for all production incidents across the underwriting ecosystem • Receive, triage, prioritize, and drive resolution of incidents raised by underwriters, business users, and partners, ensuring adherence to SLAs for live client deals • Assess business impact, deal risk, and urgency, and coordinate rapid resolution with engineering, data science, QA, and operations teams • Provide clear, timely communication to stakeholders during incidents, including status updates, mitigation steps, and resolution timelines • Lead and document root cause analyses (RCAs) for production incidents and escalations • Translate RCAs into actionable short term fixes and long term solutions to address issues at the root • Identify systemic patterns, data quality issues, model gaps, or process weaknesses and partner with teams to prevent repeat incidents • Own run the business activities for the underwriting platform, ensuring operational stability and readiness for ongoing deal activity • Drive continuous improvements to user experience, operational efficiency, data accuracy, and business outcomes • Collaborate closely with engineers, data scientists, QA, business partners, and end users to resolve incidents and improve product performance • Act as the single point of product accountability during escalations, ensuring alignment across technical and business teams • Partner with underwriting and business stakeholders to understand deal impacts and prioritize fixes accordingly • Leverage strong analytical skills to diagnose issues within analytical products that forecast pricing and calculate P&L for underwriting deals • Analyze production data, trends, and incidents to identify improvement opportunities across models, data pipelines, and workflows • Ensure accuracy, reliability, and transparency of analytical outputs that directly impact client pricing and financial outcomes.