• Own the Client Experience: Serve as the primary point of contact for a portfolio of client accounts, building strong, trusted relationships and ensuring clients feel supported, informed, and valued throughout every engagement. • Lead Client Engagements: Guide clients through compliance initiatives end-to-end — from kickoff through certification — providing clear communication, proactive updates, and expert guidance at every milestone. • Handle Escalations with Professionalism: Resolve complex client issues and requests with urgency, composure, and a solution-oriented approach that reinforces confidence and long-term retention. • Be a Trusted Advisor: Understand each client's unique business context and deliver compliance guidance that is practical, actionable, and tailored to their needs. • Collaborate Cross-Functionally: Partner with internal teams and client stakeholders to embed security and compliance best practices and resolve issues quickly. • Manage and Develop a Pod of Analysts: Lead a team of 3–5 analysts through coaching, mentorship, and performance management, fostering accountability, quality, and professional growth. • Drive Consistent Delivery: Ensure the team meets deadlines and delivers high-quality work across all active client engagements, stepping in to support where needed. • Develop and Maintain Compliance Frameworks: Create, update, and align compliance policies, procedures, and technical controls with SOC 2 (Type 1 & 2), ISO 27001, HIPAA, and PCI DSS standards. • Lead Compliance Certifications: Oversee and execute SOC 2 and ISO 27001 implementation and certification projects across multi-cloud environments (AWS, GCP, Azure). • Conduct Risk and Security Audits: Perform regular risk assessments and audits to identify vulnerabilities and enhance overall security posture. • Monitor Regulatory Developments: Stay informed on evolving regulations and frameworks to maintain the relevance and accuracy of compliance controls. • Leverage Compliance Automation Tools: Utilize platforms such as Drata, Vanta, and SecureFrame to track compliance metrics and ensure continuous audit readiness.