Customer Success Consultant – Team Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 10,001+H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
6 days ago
Salary
$81.4K - $151.1K / year
Bachelor DegreeEnglish
Job Description
• Lead, coach, and develop a global team of Customer Success Consultant SMEs
• Ensure strong expertise across products, workflows, use cases, and competitive positioning
• Enable delivery of advanced consultative engagements, including onboarding, change management, process improvement, and in-depth product training
• Manage global SME workload distribution as assigned to ensure efficient coverage, prioritization, and responsiveness
• Collaborate closely with Customer Success leadership team on assigned initiatives
• Identify trends, customer needs, and product opportunities through SME engagements
• Lead change management efforts related to new products, AI capabilities, tools, and evolving Customer Success models
Job Requirements
- Strong customer-first mindset focused on accelerating time-to-value and maximizing satisfaction
- Bachelor’s degree required; advanced degree preferred
- Proven people management experience with leadership, coaching, and team development skills
- Experience in SaaS, data analytics, publishing, and/or research solutions, with demonstrated success in Customer Success roles
- Deep understanding of Academic & Government customer workflows and success drivers
- Excellent analytical, communication, and presentation skills
- Proven cross-functional collaboration experience, ideally within a global, matrixed organization
- Familiarity with Elsevier’s product portfolio and project management experience preferred
Benefits
- Comprehensive, multi-carrier program for medical, dental and vision benefits
- 401(k) with match and an Employee Share Purchase Plan
- Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- Up to two days of paid leave to participate in Employee Resource Groups and to volunteer with your charity of choice
