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Role Description

This role involves being the primary delivery lead and a partner for strategic customers, empowering them to achieve more by accelerating their value realization across Microsoft's Digital Cloud platforms.

• Support foundational relationships with key customer stakeholders and technical professionals.
• Align objectives with the current Microsoft portfolio of work in the customer account.
• Link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
• Support the delivery of program planning and customer-facing program reviews.
• Initiate conversations with customers to connect customer objectives with Microsoft technology and services.
• Track adoption and usage of Microsoft products and services, identifying areas for improvement.

Qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years of relevant experience OR equivalent experience.

Requirements

• Must meet Microsoft, customer and/or government security screening requirements.
• Active U.S. Government Top Secret Security Clearance required.
• Successful verification of the stated security clearance to meet federal government customer requirements.
• Pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Verification of U.S. citizenship due to citizenship-based legal restrictions.

Preferred Qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years of relevant experience OR equivalent experience.
• 5+ years relevant work experience within customer industry.
• Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365).
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
• Prosci or equivalent certification.

Compensation

• The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year.
• In the San Francisco Bay area and New York City metropolitan area, the base pay range is USD $165,600 - $272,300 per year.

Application Process

• This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Equal Opportunity Employer

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances.