LRN

Our mission is to inspire principled performance in organizations by helping them foster winning, ethical cultures.

Client Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 1994H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

31 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishSFDC

Job Description

• Manage all commercial aspects of the relationship including contract amendments, pipeline development and forecasting, statements of work, pricing, negotiating with procurement and securing contract signature • Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN solutions to existing buyers • Act as the strategic partner between LRN and our most important clients by building relationships with multiple contacts and buying centers. • Participate in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set • Run outbound prospecting campaigns to supplement inbound leads delivered by marketing and opportunities uncovered during Business Reviews • Proactively analyse client health metrics, and usage of products and content, and recommending optimization and improvements as appropriate • Execute on-going formal Program / Business Reviews with client stakeholders and sponsors • Manage, track and report all activities in Salesforce.com to ensure accurate sales forecasting and pipeline development • Represent the voice of our clients to internal teams including product, content and technology

Job Requirements

  • Minimum of 5 years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts
  • Exceptional relationship development and management abilities and a proven commitment to customer service
  • Experience supporting individuals who are using a SaaS business application
  • Ability to bring clarity, structure, and discipline to a variety of situations and environments and experience working with complex projects
  • Extremely effective written, oral, and presentation communication skills
  • Strong Microsoft Office skills and a working knowledge of technology and system interfaces
  • Familiarity with Salesforce.com, MEDDPICC
  • Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions
  • A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance
  • Industry expertise in compliance, ethics risk management, or HR benefits platforms preferred

Benefits

  • Flexible PTO plus US public holidays and Sick Time
  • Medical, Dental and Vision Benefits
  • Excellent 401K with employer match
  • Life Insurance, short-term and long-term disability benefits
  • Health & Wellness reimbursements
  • Health Saving & Flexible spending account
  • Employee Assistance Plan

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