WEX

Simplifying the business of running a business.

Associate Account Services Analyst

AnalystAnalystFull TimeRemoteTeam 5,001-10,000Since 1983H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

8 days ago

Salary

$40.5K - $54.4K / year

High SchoolEnglish

Job Description

• serve as the primary contact for a portfolio of Mid-Market clients • efficiently manage and process high-volume, transactional casework • troubleshoot and resolve common to moderately complex client issues • develop deep knowledge of the systems and processes used by Mid-Market clients • identify recurring client issues or service trends • assist Solution Analysts with data gathering and preparation • formally document all client communications • collaborate closely with Solution Analysts • actively participate in training, coaching, and mentoring sessions • adhere strictly to all security policies

Job Requirements

  • strong customer service and communication skills
  • excel at organization and time management
  • developing problem-solver
  • eager to learn and grow
  • strong team player
  • keen eye for detail
  • adaptable and can thrive in a fast-paced environment

Benefits

  • health, dental and vision insurances
  • retirement savings plan
  • paid time off
  • health savings account
  • flexible spending accounts
  • life insurance
  • disability insurance
  • tuition reimbursement

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