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Role Description

The National Accounts Coordinator provides support to our National Account Specialists, retail customers, and internal customers. The National Accounts Coordinator prepares purchase orders, submits billing, and creates service routes in support of our retail customers.

• Prepares purchase orders and work orders for intercompany and customer requested supplies and services.
• Works closely with National Account Specialists to respond to and service retail customers.
• Researches and resolves concerns and questions for retail technician and customer calls.
• Assists other departments and divisions with customer needs.
• Uses software to build service routes for retail technicians.
• Updates supply logs, enters service dates into customer schedules, assembles routing for weekly retail services, and any other assigned tasks such as assisting National Account Specialists with customer reporting.
• Participates in on-call support for customers and technicians.
• Reviews and submits billing in support of retail customers.
• Performs other related duties as assigned.

Qualifications

• Previous customer service experience.
• Knowledge of waste industry.
• Ability to work within a team environment and handle multiple tasks.

Requirements

• Experience in a high volume or large corporate environment.
• Excellent communication and problem solving skills.
• Strong computer, MS Excel, and phone skills required.

Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

Company Description

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

• In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion.
• We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
• Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams.
• Our company values guide our daily actions: Safe, Committed to Serve, Environmentally Responsible, Driven, Human-Centered.
• We are proud of our high employee engagement score of 86.