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Role Description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Technical Support Specialist to join our amazing culture. In this role, you will be responsible for:

• Installing, programming, system start-up/check-out, certification, and related customer training on assigned projects.
• Delivering projects effectively and within budgeted cost and time schedules.
• Acting as a key interface for technical support with the customer to maximize customer satisfaction.

As a Technical Support Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

Qualifications

• Strong customer focus and ability to work under pressure.
• Solid technical skills and experience related to electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and look for solutions.
• Must be a self-starter and work well without direct supervision.
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
• Good skills with Spreadsheets and Data management.
• Good networking skills.
• Working knowledge of physical security and door hardware.
• Understanding of relay and relay logic.

Requirements

• Education: High School/GED or equivalent experience.
• Minimum Experience: 2+ years of previous, related field experience.
• Preferred Experience: Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental & Vision Plan.
• Life insurance & Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.