Heartland Business Systems

Activate Your Digital Future

Managed Services Engineer II

EngineerEngineerFull TimeRemoteTeam 501-1,000H1B No SponsorCompany SiteLinkedIn

Location

Missouri

Posted

10 days ago

Salary

Not specified

Associate Degree3 yrs expEnglishAndroidI OS

Job Description

• Respond to auto generated ticket alerts both critical and non-critical. • Monitor and work tickets in ticket system for client submitted requests. • Acknowledge and respond to tickets based on Managed Services SLA. • Be part of a phone call queue for client call in requests. • Review monthly client reports and provide resolutions solutions based on generated reports. • Escalate tickets to internal departments and clients IT departments. • Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc. • Monitor and analyze customer networks, systems, backups, and security appliances. • Work with customer’s primary field engineer to perform work on an as needed basis. • Perform other duties, as assigned.

Job Requirements

  • 3+ years’ experience working in an IT service role, systems administration, and network administration.
  • 5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment.
  • 4+ years’ experience working in a customer facing IT service role.
  • Associate degree in a technology-related field or a combination of education and relevant experience.
  • Customer service-oriented skillset.
  • Advanced knowledge of Microsoft Windows Operating System.
  • Basic knowledge of network printing.
  • Basic knowledge of Antivirus software packages.
  • Basic knowledge of core server administration within Microsoft Windows Server.
  • Basic knowledge of Mac OS.
  • Basic knowledge of mobile operating systems: Apple iOS and Android.

Benefits

  • WFH Flexible
  • Remote application and hardware support

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