• The Instructional Design Supervisor leads the end-to-end strategy, development, and quality assurance of learning solutions for the Technology Support Center (TSC). • This role manages a team of instructional designers and the project queue while providing guidance and mentorship to the design team to ensure excellence. • Oversees the creation of all deliverables including e-learning, virtual instructor-led materials, and job aids to ensure they are pedagogically sound, brand-aligned, and scalable. • Acts as a SME for various aspects of the IT Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Mgmt, Change Mgmt, Microsoft, Telepresence, etc. • Drives continuous improvement in content effectiveness and accelerates the speed to proficiency for TSC associates.