• Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression from order submission through result delivery. • Review, verify, and validate test orders, requisitions, and supporting documentation; proactively identify and resolve discrepancies or missing information. • Coordinate with physicians, clinic staff, pathology teams, and internal departments to obtain clarifications and required documentation to maintain workflow continuity. • Monitor case status, identify risks or potential delays, and implement corrective actions to protect turnaround time, quality, and case integrity. • Serve as a subject matter expert on ordering requirements, workflow standards, and best practices for Caris testing. • Submit required reports and documentation accurately and within established timelines. • Develop and maintain working knowledge of Caris products, services, molecular profiling solutions, technology platforms, reimbursement processes, and billing workflows. • Partner with physicians and clinical staff to support efficient order submission, adherence to testing requirements, and proper documentation. • Provide guidance on clinical portals, EMR workflows, and documentation standards.