The Opportunity

We are seeking a dedicated, data-driven Claims & Strikes Administrator to join our Strikes organization. This is a newly created role designed to centralize our claims management and data integrity efforts. Reporting directly to the VP of Engineering, you will serve as the primary bridge between insurance providers, finance, and GRC leadership.

If you are a self-starter who thrives in an independent environment and possesses a deep understanding of the claims lifecycle, from dispute to closure, this is the role for you. We are looking for an expert who can navigate complex claims landscapes and ensure our data management remains a high-functioning asset for the company.

Responsibilities

Claims Management

• Act as the primary point of contact for insurance providers, claimants, and claims reps through to closure (dispute or payment)
• Conduct QA/QC on claims documentation, collaborating with middle management to ensure absolute accuracy
• Manage communication between insurance and GRC leadership regarding strike and safety-related issues
• Gather evidence from market leaders to support GRC in disputing damage claims
• Partner with Finance to settle claims involving subcontractors (e.g., charging against retainage) and ensure they are aware of all financial impacts

Strike & Incident Management

• Utilize Zoho and GRC tracking systems to generate high-level reporting on strike and safety data
• Track strike footage and create project ratios (strike-per-foot), categorizing events by preventable vs. non-preventable
• Ensure all incident reports (MVA, General Liability, Illness/Injury) are accurately entered into Zoho
• Clearly define and reflect preventable vs. non-preventable events with insurance providers

Reporting & Analysis

• Produce all claims and safety financial reporting
• Report tracking milestones to the strike and safety teams
• Maintain strict confidentiality and discretion regarding sensitive claim and safety data

Required Qualifications 

• Experience: Proven experience managing insurance claims (Construction, MVA, or General Liability preferred)
• Data Mastery: Strong experience in data entry, management, and analysis
• Technical Skills: Proficiency in Excel/Google Sheets (formulas, pivot tables, charts) and experience building dashboards within databases (Zoho One or Salesforce preferred)
• Autonomy: Ability to work independently without "hand-holding" and manage multiple concurrent projects
• Communication: Ability to handle "complicated conversations" and disagreements regarding insurance recommendations with diverse stakeholders

Preferred Qualifications

• Experience tracking and reporting strike ratings for bids and project development
• Previous experience within the construction or telecommunications industry
• Strong analytical, problem-solving, and organizational skills
• Strong written and verbal communications skills
• Understanding of basic utility construction processes and terminology a plus

Additional Information

Salary Range: $65,000 - $80,000 + 10% Bonus

Schedule: Day Shift: Monday - Friday

Travel Requirements: Remote (Must be willing to travel 5-10%)

Role Openings: 1

Target Start Date: 2-3 weeks from offer

Interview Process

1. Recruiter Screen
2. Interview with the Platform Operations Specialist
3. Final Interview with VP of Engineering
4. Conditional offer upon successful background check

Equal Opportunity Employer

Glass Roots Construction (GRC) is an Equal Opportunity Employer. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

Reasonable Accommodation

Glass Roots Construction (GRC) provides reasonable accommodations to individuals with disabilities. If you require accommodation to participate in the hiring process or to perform the essential functions of this job, please contact us at GRCJobs@glassrootsconstruction.com.