• Develop and nurture strong client partnerships, acting as the primary point of contact and trusted advisor to ensure alignment with client goals, compliance requirements, and long-term success. • Proactively present product and services value during quarterly business reviews (QBRs). • Identify and drive upsell and cross-sell opportunities in collaboration with the Sales team to maximize customer lifetime value. • Discover dissatisfaction through usage metrics, surveys, and recurring satisfaction meetings with clients and delivery teams. • Quarterback the resolution of dissatisfaction in a timely manner. • Host renewal meetings to confirm customers will renew. • Continuously refine customer success processes and reporting to improve efficiency, scalability, and outcomes. • Partner with Marketing to support initiatives such as case studies, client communications, and events that strengthen client engagement and showcase success stories.