• Deliver engaging in-person and virtual training sessions for store and field teams focused on operational excellence, systems use, and customer experience. • Train on all operational systems including point-of-sale, inventory management, shipping, receiving, reporting, and data accuracy. • Provide on-site coaching and support during system implementations, process rollouts, and post-launch transitions to reinforce best practices. • Advise and assist in refining training tools, job aids, and process documentation to ensure clarity and consistency across all store locations. • Evaluate learner performance, identify skill gaps, and collaborate with field leaders to create targeted development plans. • Serve as a subject matter expert and resource for store teams, troubleshooting user or process issues and escalating as needed. • Champion a culture of continuous learning, operational discipline, and safety excellence. • Maintain strong cross-functional relationships with IT, Operations, and Learning & Development to ensure effective and timely training delivery. • Travel up to 75% to provide on-site support and facilitate training at multiple locations.