• Design and run a scalable Legal operating model • Develop, own, and continuously refine the legal department's operational strategy • Assist with organizational design and capacity planning across the Legal team • Design processes that are frictionless by default • Define and drive the legal department's AI and technology roadmap • Partner with engineering to build bespoke solutions for legal analytics, contract intelligence, and operational reporting • Develop dashboards and metrics for visibility into workload, cycle times, and team performance • Build and maintain operational playbooks and SOPs • Partner with the VP of Legal to own the executive reporting framework • Monitor OKR progress and recommend course corrections • Identify work that should transfer to other departments • Lead change management efforts across Legal • Serve as HighLevel's primary point of contact for third-party subpoenas • Manage the end-to-end response process independently • Own the administrative infrastructure for HighLevel's IP portfolio • Serve as a core member of the Legal leadership team • Mentor and develop team members