• Acquire detailed knowledge of products and services being offered to ensure clients needs are consistently met. • Manage and grow relationships with clients by serving as the primary point of contact for day to day account needs. • Cultivate robust client relationships, ensuring client needs are fulfilled, platform utilization remains high, and opportunities for account expansion are identified and pursued. • Ascertain and inform clients of optimal upsell or expansion opportunities aligning with their specific requirements. • Partner with cross-functional teams to resolve client concerns. • May support senior-level accounts and conduct occasional client visits to ensure satisfaction and promote ongoing contract renewals. • Collaborate closely with Senior Account Managers to observe and participate in the day-to-day management of Enterprise clients. • Participate in weekly check-ins with Enterprise accounts, meticulously document discussions, identify obstacles, and contribute to subsequent action planning. • Synthesize insights and customer feedback from meetings; relay risks, blockers, and opportunities to the Enterprise Account Manager. • Initiate the development of strategic consultation skills through participation in live client calls and engagement in limited advisory capacities under the guidance of Senior Account Manager • Assist in generating reports, compiling metrics, and preparing essential documentation for client success and Enterprise initiatives. • Provide sales quotations and respond to requests for proposalsOther duties may be assigned.