• Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process, leaving detailed notes for other staff to reference. • Communicating with users directly via Google Meet, Zoom, or Phone Call • Installing, configuring, and mentoring end users on client-approved software • Maintaining and coordinating IT training support for new client staff, as requested or scheduled • Assisting in improving existing IT automation tools and workflows • Removing adware, spyware, and viruses as detected on client hardware • Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel • Responding to tickets and maintaining ticket system notes to identify chronic problem areas and measure program effectiveness • Providing coverage during peak support times, team PTO, or increased client demand • Willingness to work outside of normal business hours on an as-needed basis • Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks as needed • Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, conference cameras, microphones, switches, and wireless connectivity) • Other duties as needed