Capital One

At Capital One, we think and work like a tech company, using our digital fluency to transform everything about the customer experience. We’re bending data to our will, and turning a stodgy industry on its head. That’s reflected in our ranking as the number one business technology innovator in the U.S. in the 2016 InformationWeek Elite 100.

Recovery Skip Unit Manager

IT SupportIT SupportFull TimeRemoteTeam 10,001+Since 1994H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

10 days ago

Salary

$80.8K - $92.2K / year

High School3 yrs expEnglish

Job Description

• Accountable for achieving business goals for a team of up to 25 associates within the unit • Provide continuous feedback and coaching to improve and maintain high quality customer experience • Prepare and deliver monthly performance reviews for direct reports • Manage business level metrics to high efficiency standards • Motivate and develop associates and help them achieve their career aspirations • Execute flawless management of projects assigned to the unit manager • Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc. • Define and measure performance metrics and clearly communicate to the team of associates

Job Requirements

  • High School Diploma, GED, or Equivalent Certification
  • At least 3 years of Financial Industry experience
  • At least 1 year of People Leadership experience
  • At least 2 years of experience using Google Suite or Microsoft Office
  • Bachelor’s Degree or military experience (preferred)
  • At least 3 years of People Leadership experience (preferred)
  • At least 2 years of Auto Finance experience (preferred)
  • Secure home office environment free from distractions and noise

Benefits

  • Health insurance
  • Comprehensive, competitive, and inclusive benefits
  • Performance based incentive compensation

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