GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals. DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success. BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
Payments Monitoring Specialist
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
11 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves monitoring and managing payment traffic in a fast-paced environment.
- Monitor real-time payment traffic in shift mode (24/7), handling emergency alerts
- Reroute traffic fast and accurately according to instructions and the current state of payment providers
- Control the quality of cashier setup across regions
- Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve the issue
- Document changes on the payment provider's side and internal distribution (cashier, including buttons order, providers distribution, on/off, payment flows, etc.)
- Deep into the current payment flows, methods, existing monitoring, providers' prioritization, etc.
- Announce critical changes in payment flow, closed shift report
Qualifications
- Experience at the same position or in Fintech/PSP (or candidates without experience but with a desire to learn quickly)
- English at an Intermediate level
- Advanced Excel and other MS Office software user
- Understanding of online payments technical integrations, funnels, flows
- Experience in written and oral communication with foreign customers or partners
- Understanding of payment and transactional systems and services
- Experience in working with Grafana and Tableau is a plus
Requirements
- Attention to details
- High level of communication skills
- Multitasking, quick task execution
- Good team player
- Ability to perform own activity without supervision
- Ability to communicate with partners independently
Core Values
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow
Benefits
- Medical insurance and financial aid
- Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.)
- 100% paid sick leaves
- Paid vacation
- Annual salary review (based on performance)
- Quarter bonuses according to the company’s policy
- Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.
- Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.)
- Personal development plan
- Corporate events and team-building activities
- Growe Care (Well-being Program)
- Free lunches at the office
Job Requirements
- Experience at the same position or in Fintech/PSP (or candidates without experience but with a desire to learn quickly)
- English at an Intermediate level
- Advanced Excel and other MS Office software user
- Understanding of online payments technical integrations, funnels, flows
- Experience in written and oral communication with foreign customers or partners
- Understanding of payment and transactional systems and services
- Experience in working with Grafana and Tableau is a plus
- Attention to details
- High level of communication skills
- Multitasking, quick task execution
- Good team player
- Ability to perform own activity without supervision
- Ability to communicate with partners independently
- Core Values
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow
Benefits
- Medical insurance and financial aid
- Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.)
- 100% paid sick leaves
- Paid vacation
- Annual salary review (based on performance)
- Quarter bonuses according to the company’s policy
- Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.
- Growe University (Leadership Programs, Knowledge sharing, Webinars, etc.)
- Personal development plan
- Corporate events and team-building activities
- Growe Care (Well-being Program)
- Free lunches at the office
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