This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Operations Manager in the United States.
This role is a critical leadership position responsible for ensuring the seamless delivery of technical services and operational excellence across a distributed environment. The Technical Operations Manager will oversee service delivery, drive process improvements, and coordinate cross-functional teams to meet client expectations and business goals. You will manage day-to-day operations, monitor KPIs, handle incident resolution, and implement strategies that optimize performance, reliability, and customer satisfaction. This role requires strong leadership, problem-solving, and communication skills, along with experience managing offshore teams and complex service delivery environments. You will also contribute to strategic planning, budget management, and continuous improvement initiatives. This is an opportunity to influence operations, enhance service quality, and make a measurable impact on client success and organizational efficiency.
Accountabilities:
- Oversee technical service delivery, including IT service desk and VIP support, ensuring high-quality performance and client satisfaction
- Monitor KPIs, track progress, and implement process improvements to enhance operational efficiency
- Manage critical incidents, coordinate resolution, and communicate effectively with stakeholders for post-incident reviews
- Lead project teams, manage budgets, and ensure on-time delivery of service improvement initiatives
- Develop and enforce systems, procedures, and methodologies that support seamless service delivery
- Analyze internal and third-party processes to optimize service operations and recommend improvements
- Recruit, train, mentor, and manage team members to build a high-performing, collaborative environment
- Build strong relationships with internal teams and external stakeholders to enable effective dialogue and operational alignment
- Bachelor’s or professional degree in a related field
- Minimum of 7 years’ experience in technical operations, service delivery, or IT service management
- Experience managing offshore teams and distributed operations
- Deep understanding of service management frameworks (e.g., ITIL) and best practices, including incident, problem, change, and service level management
- Strong client relationship management skills, with the ability to understand requirements and maintain satisfaction
- Proven leadership capabilities, including team development, delegation, and fostering collaboration
- Solid project management skills to plan, organize, and deliver multiple initiatives simultaneously
- Strong problem-solving, critical thinking, and decision-making skills
- Knowledge of financial management principles for budgeting and cost control in service operations
- Familiarity with IT systems, infrastructure, and emerging technologies, with a focus on operational excellence
- Competitive salary range: $130,000–$150,000 USD annually
- Flexible remote or hybrid work environment across multiple U.S. time zones
- Comprehensive healthcare coverage including medical, dental, and vision benefits
- Retirement savings plan access (401k)
- Generous paid time off and company holidays
- Professional development and training opportunities
- Supportive, inclusive, and collaborative company culture
- Opportunities for career growth and advancement within technical operations
Requirements:
Benefits:
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
