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Role Description

The UTEX Specialist I assists clients with inquiries in a compassionate, timely, and professional manner. These individuals facilitate the approval of caregiver time shift information for timely payment and billing. In addition, they meet customer service objectives to ensure positive business growth and development. The UTEX Specialist I supports day-to-day operations and client advocacy and promotes cohesiveness in the office environment.

• Effective written and verbal communication
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem solving and decision-making skills
• Exhibit computer efficiency
• Maintain necessary skills and knowledge to coordinate work flow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Complete UTEX queues within the established deadlines
• Complete CRM tasks within the established deadlines
• Bilingual preferred
• Other duties as assigned

Qualifications

• High School Diploma or GED preferred
• No previous experience needed
• Be able to successfully pass a background screening
• Employees must provide their own reliable internet if working a remote/hybrid position

Requirements

• The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.
• The noise level in the work environment is typical of that of an office.
• Incumbent may encounter frequent interruptions throughout the workday.
• The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development
• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

Company Description

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!