We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Sr. Customer Success Lead
Location
United States
Posted
11 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves building and maintaining trusted relationships with clients, contributing to their success and positively impacting lives. As a proactive leader, you will engage with customers from onboarding through to their long-term success, ensuring a seamless experience.
- Own the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partner
- Lead engaging onboarding, workshops, and training sessions that set customers up for success
- Run regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate value
- Proactively monitor customer health, usage, and engagement — and act early to keep clients thriving
- Translate customer goals into clear success roadmaps and outcomes
- Spot opportunities to expand value through deeper adoption or additional solutions
- Work closely with Product, Sales, Support, and Marketing to deliver a seamless customer experience
- Feed customer insights back into the business to continuously improve what we do
Qualifications
- 8+ years’ experience in Customer Success, Account Management, or a similar customer-facing SaaS role
- A natural relationship builder — confident, warm, and credible with stakeholders at all levels
- Strong project management skills and the ability to juggle multiple clients with ease
- A proactive mindset — you don’t wait for problems, you prevent them
- Comfortable working cross-functionally in a fast-moving SaaS environment
- Large-scale systems migration and change management experience
Benefits
- Make a real difference — our work helps eradicate workplace fatalities
- Partner with some of the largest organisations in the world
- Be part of a purpose-driven, growing global SaaS company
- Have genuine ownership, influence, and career growth opportunities
- Work with passionate people who care deeply about customers and outcomes
Job Requirements
- 8+ years’ experience in Customer Success, Account Management, or a similar customer-facing SaaS role
- A natural relationship builder — confident, warm, and credible with stakeholders at all levels
- Strong project management skills and the ability to juggle multiple clients with ease
- A proactive mindset — you don’t wait for problems, you prevent them
- Comfortable working cross-functionally in a fast-moving SaaS environment
- Large-scale systems migration and change management experience
Benefits
- Make a real difference — our work helps eradicate workplace fatalities
- Partner with some of the largest organisations in the world
- Be part of a purpose-driven, growing global SaaS company
- Have genuine ownership, influence, and career growth opportunities
- Work with passionate people who care deeply about customers and outcomes
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JobgetherWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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