Implementation Manager

Implementation SpecialistCustomer SuccessFull TimeRemoteTeam 10,001+Since 1997H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

9 days ago

Salary

$67.5K - $82.5K / year

Bachelor Degree10 yrs expEnglish

Job Description

• Manage multiple software implementation projects simultaneously • Manage the project team including coordinating and allocating resources as needed • Creating, maintaining and distributing project documents including the project plan, schedules and deliverables • Provide feedback to the Director of Business Operations and other leaders • Develop and document procedures resulting in repeatable project management processes • Communicate directly to the client to set expectations, review project timeline and project milestones • Resolve project issues and/or delays to reduce the impact on the client • Conduct end-user training on software features, functionality, work flow, best practices and optimization

Job Requirements

  • 10+ Years in-depth experience in the Dealer Software Industry or Dealership Operations, or similar applicable experience
  • Project Management skills to coordinate implementation and follow through to completion
  • Proficiency/Aptitude in software and operating system troubleshooting techniques and methodologies
  • Strong technical aptitude
  • Degree in Accounting, Business Management, or applicable experience preferred
  • Focus on customer service

Benefits

  • Medical, dental, vision insurance
  • Basic life insurance
  • Short/long term disability benefits
  • 401(k) participation with company match
  • Minimum of 10 days of vacation for new employees
  • Sick time based on state requirements
  • 8 Company-paid holidays
  • 2 personal holidays per year

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