• primary point of contact for designated accounts • serving as an advocate for customer needs to drive success • support our customers and partners in their efforts to successfully use and operationalize Bitsight platforms • perform customer on-boarding, health checks, conduct business reviews, and proactively alert customers of any impending issues • collaborate with Product Management for product enhancement requests • develop materials and presentations for C-Suite executives for business reviews • drive internal process improvement initiatives • implement risk mitigation plans jointly with the Sales Account Manager