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Clinical Operations Specialist
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This position involves enhancing virtual clinics by optimizing workflows to improve both clinician and patient experiences. You will work closely with Medical Operations teams, ensuring seamless operational support across multiple clinics. This role is essential for maintaining high-quality patient care through effective communication and collaboration with various stakeholders.
- Optimize and develop clinical workflows to support both clinician and patient experience
- Master EHR systems and internal tools to create best in class clinical workflow and processes
- Analyze incoming lab results daily and escalate as necessary
- Collaborate with external vendors to enable lab and imaging services
- Handle clinic phone calls related to patients, clinicians, labs, and pharmacies
- Work with pharmacy, insurance, and enterprise partners to resolve escalated patient or partner issues
- Monitor the Critical Lab Phone Line on call shifts (24/7)
- Prepare prior authorization requests
- Process and send EMR requests efficiently
- Perform additional clinical and administrative duties as required
Qualifications
- Licensed Practical Nurse (LPN) licensed in CT
- At least 5 years of experience in healthcare operations
- Comfortable working a flexible schedule
- Experience in telemedicine
- Familiarity with Epic EMR and Salesforce is a plus
- Highly organized, detail-oriented, and adaptable
- Ability to prioritize work and maintain varying deadlines
- Comfortable working independently and in team settings
- Able to thrive in a fast-paced and ambiguous environment
Benefits
- Monthly social committees for company events
- 18 vacation days, 5 sick days, and 2 personal days
- 9 company holidays
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Competitive health, dental, and vision insurance options
Job Requirements
- Licensed Practical Nurse (LPN) licensed in CT
- At least 5 years of experience in healthcare operations
- Comfortable working a flexible schedule
- Experience in telemedicine
- Familiarity with Epic EMR and Salesforce is a plus
- Highly organized, detail-oriented, and adaptable
- Ability to prioritize work and maintain varying deadlines
- Comfortable working independently and in team settings
- Able to thrive in a fast-paced and ambiguous environment
Benefits
- Monthly social committees for company events
- 18 vacation days, 5 sick days, and 2 personal days
- 9 company holidays
- Stock options for every full-time employee
- Paid parental leave
- 401k benefit
- Competitive health, dental, and vision insurance options
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