ChowNow
The only fair-for-all food ordering marketplace — no commissions for restaurants and no hidden fees for diners.
Customer Support Representative
Location
United States
Posted
23 hours ago
Salary
$18 - $21 / hour
English
Job Description
• Managing escalated restaurant partner issues that require experienced judgment and a solutions-first mindset
• Handling retention conversations with partners who are at risk of canceling, using empathy and product knowledge to find a path forward
• Supporting account-focused needs including add-on services, account information updates, and platform questions
• Communicating with partners across phone, chat, and email
Job Requirements
- You have experience in customer-facing roles where you've handled escalated, sensitive, or relationship-driven situations
- You have strong written and verbal communication skills and can adapt your tone based on the situation
- You're a calm, empathetic communicator who can hold difficult conversations without losing the relationship
- You're organized and detail-oriented, capable of managing multiple open cases simultaneously
- You're comfortable working with technology and can quickly learn new tools; experience with Salesforce or similar CRM platforms is a plus
- You're available to work shifts between 6:00am–7:00pm PT (scheduling varies by time zone — for example, an East Coast-based rep might work 9:00am–6:00pm or 10:00am–7:00pm ET), including weekends
- You're available to work holidays (with additional benefits for doing so)
Benefits
- Expected Hourly Rate: $18/hr - $21.55/hr (depending on candidate location)
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
