• Analyze, define, and document business requirements on assigned work streams. • Facilitate planning sessions to draft diagrams representing project context, solution design, and process flows. • Translate clinical and operational needs into clear and actionable business requirements for Product, Engineering and Service Operations teams. • Serve as a systems subject matter expert (SME) and partner with project stakeholders to determine appropriate solutions. • Identify gaps in business functions and processes; review alternatives with business partners to determine optimal solutions. • Document use cases, process flows, and detailed requirements through stakeholder interviews and collaboration with Product Management. • Formalize and standardize the business analysis process for the Care Delivery team. • Conduct feasibility analysis to determine business and technology benefit of proposed solutions. • Lead user story review meetings with Product and Technology partners as needed. • Develop user acceptance test (UAT) plans to ensure fulfillment of requirements and participate in testing activities. • Partner with clinical, operations, product, technology, and analytics teams to align on solution design and delivery. • Act as a trusted advisor to Care Delivery leaders on process design and system enablement. • Support structured decision-making through clear documentation, data-informed analysis, and stakeholder alignment.