IT Support Specialist

IT SupportIT SupportFull TimeRemoteTeam 10,001+Since 1863H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

$42.1K - $61K / year

High SchoolExperience acceptedEnglish

Job Description

• Provide tier-one customer support to students, faculty, and staff at Pennsylvania State University • Respond to phone calls, chat support, and email tickets • Address and resolve inquiries while completing appropriate tracking within an incident tracking tool • Contribute to documentation and frequently asked questions (FAQs) • Participate in assigned projects and tasks

Job Requirements

  • General Equivalency Diploma (GED) or High School Diploma or an equivalent combination of education and experience accepted
  • Exceptional customer service skills
  • Basic problem-solving skills
  • Strong verbal and written communication skills
  • Attention to detail

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Robust retirement plans
  • Substantial paid time off including holidays, vacation and sick time
  • Generous 75% tuition discount for employees, spouses, and children

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