UVeye
AI-Driven Vehicle Inspection Systems
Senior Customer Success Manager
Location
United States
Posted
22 days ago
Salary
$100K - $115K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.
• Educate customers on how to effectively integrate UVeye into their workflows, ensuring seamless adoption and utilization.
• Consistently demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
• Provide insights on best practices, industry trends, and data-driven recommendations to help customers optimize performance.
• Identify business challenges and opportunities to maximize the impact of UVeye’s solutions for each client.
• Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
• Analyze account performance, usage metrics, and engagement trends to guide customers in achieving their objectives.
• Support junior CSMs by providing guidance, best practices, and assisting in complex customer scenarios.
• Contribute to refining Customer Success processes, play a role in internal initiatives, and provide feedback for continuous improvement.
• Work closely with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.
• Willingness to travel domestically up to 50% of the time.
Job Requirements
- 5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment.
- 3+ years of experience working within a dealership, gaining firsthand exposure to daily fixed and variable operations.
- Proven track record of driving customer retention, renewals, and upsell expansion.
- Experience managing high-value, complex accounts with multiple stakeholders.
- Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions.
- Commercial acumen with a data-driven approach to customer success.
- Ability to lead by example and support the development of junior CSMs.
- Superior organization, prioritization, and attention to detail.
- Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools.
- Automotive industry experience is a plus but not required.
- Ideally live on the West Coast.
Benefits
- Competitive Medical, Dental, Vision.
- Company 401k Match.
- 20 PTO days, Company paid holidays.
- Career growth as we scale across the US.
