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Role Description

We are seeking a Key Account Manager for our Datacenter division. The Key Account Manager has responsibility for sales to the list of target accounts within the area market, while mining new opportunities. The individual is the primary contact on the accounts and responsible for complete customer satisfaction; building and maintaining positive relationships.

• Strategic Account Management
  • Develop and execute regional account strategies aligned with the global account plan.
  • Collaborate closely with Global Account Managers and fellow KAMs to ensure a unified approach while addressing regional market dynamics.
• Customer Engagement & Relationship Building
  • Serve as the primary regional contact for the customer, managing day-to-day interactions.
  • Lead proposal development and contract negotiations.
  • Address and resolve customer issues, complaints, and concerns promptly and professionally.
• Sales Forecasting & Planning
  • Deliver accurate quarterly and annual forecasts and account plans.
  • Lead 30-60-90 day forecasting for the assigned region.
  • Support demand creation and integrated business planning activities.
  • Maintain and update regional demand data in the CRM system.
• Consultative Selling & Opportunity Development
  • Apply consultative selling techniques to uncover current and future connectivity needs.
  • Identify and pursue opportunities for new or expanded business.
  • Engage cross-functional teams, including Solutions Engineering, to support customer initiatives.
• Contract & Quote Management
  • Understand and manage service contracts and Service Level Agreements (SLAs).
  • Review and approve project cost estimates.
  • Collaborate with Customer Service and Project Management to develop and present quotes.

Qualifications

• Creative thinker with the ability to bring ideas to market
• Self-motivated and proactive, with minimal need for supervision
• Trusted professional who upholds high standards for self and team
• Strong communicator, both written and verbal
• Confident presenter with the ability to simplify complex technical concepts

Benefits

• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development, training, and tuition reimbursement programs
• Excellent medical, dental, vision, and life insurance policy options
• Opportunities for career advancement with an industry leading company!

Company Description

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate an excess of $1.5B in revenue, and employ approximately 11,000 associates worldwide. At AFL, we recognize that our employees are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.