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Role Description

This role is responsible for providing support to the Field Service Representative (FSR) by offering solutions to issues that exceed the FSR's technical abilities. The Field Service Engineer will launch, manage, and complete PLM design and release projects that resolve field service failures and drive product improvement changes in current and future builds. The FSE is the primary provider of engineering-level factory support on Field Service technical issues as presented by the FSR team.

• Build strong, trusting relationships with the Field Service Representative team
• Troubleshoot and resolve difficult technical problems; ensure compliance to all appropriate levels of specifications
• Stay abreast of new products & features to provide troubleshooting & repair instruction to the FSR team and dealers
• Advise the Technical Publications & Training Content teams of required technical publication & training updates
• Provide the Technical Publications & Training Content teams with the technical input needed to complete updates
• Complete field campaign instructions, troubleshooting guidelines, and manuals
• Assist other Field Service Engineers when needed
• Perform other assigned tasks

Qualifications

• Bachelor’s Degree in automotive-related programs (preferred but not required)
• 5+ years of automotive manufacturer (OEM) engineering level technical service support
• 5+ years of experience in Root Cause Analysis processes & program
• 8+ years school bus or 10+ years medium duty truck experience

Requirements

• Engineering level chassis, body, electrical and/or powertrain technical knowledge
• Experience in CAN communication and/or J1939 protocol
• Excellent communication and customer relation skills
• Rational decision making and problem-solving ability
• Detail oriented with a high degree of accuracy
• Proven track record of working independently, following through, and solving problems quickly
• Proven track record of working collaboratively as a team to solve problems
• Availability for travel depending on customer needs
• Derive and execute creative diagnostic strategies when published troubleshooting is exhausted
• Proficient with common medium/heavy duty tooling such as Allison Doc, Cummins InSite, Bendix A-com, IDS, etc.
• Fluent with advanced level tooling such as PICO scope
• Familiarity with commercial CAN analysis platforms such as PEAK or Vector
• Commercial Class B driver’s license
• Proficient in Microsoft Office Suite

Benefits

• Continued Professional Development
• Benefits including medical, dental and eye insurance
• 14 paid holidays
• Vacation time
• 401k with match

Work Conditions

• Office environment and production environment
• Must work in manufacturing environment with exposure to heat, cold, and noise
• Fast-paced production area with moving objects and sheet metal
• Occasional periods of standing or sitting for extended periods of time
• Must wear appropriate PPE when and where required
• Frequent weeks working 40+ hours
• Frequent communication with people throughout the day