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Role Description

This role involves collaborating with a wide array of stakeholders to enhance the functionality and effectiveness of digital platforms. Your contributions will help improve user experiences and streamline operations across the company's digital ecosystem.

• Support ongoing implementation and enhancement of enterprise digital platforms and capabilities.
• Assist in configuring workflows and user permissions.
• Analyze end-to-end digital workflows for content and transactional processes.
• Gather user insights and synthesize feedback for improvement.
• Support implementation initiatives and track related milestones.
• Develop use cases and document acceptance criteria with stakeholders.
• Monitor industry trends to inform digital strategy.
• Provide data-driven insights to prioritize enhancements.

Qualifications

• Bachelor’s degree in Business, Information Systems, Marketing, Engineering, or related field.
• 3-5 years of experience in digital product support or business analysis.
• Experience with digital platforms such as CMS, eCommerce, and ERP integrations.
• Understanding of workflow design and process optimization.
• Strong analytical skills and systems-thinking mindset.
• Proficiency in documentation and organization.
• Ability to interpret workflow data and user feedback.
• Eagerness to grow into broader product responsibilities.

Benefits

• Competitive base salary commensurate with experience.
• Comprehensive benefits package including health insurance and 401(k).
• Paid time off, employee stock purchase plan, and voluntary benefits.
• Opportunities for professional growth and development.
• Flexible work arrangements and a supportive team environment.