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Role Description

This role involves coordinating tailored language training courses efficiently from initial confirmation through to completion.

• Coordinate and organize courses once confirmed by the Sales team, including scheduling, assigning trainers, and arranging logistics.
• Understand and research each client’s needs and learning goals to ensure the best course setup.
• Collaborate with the Teachers Department and Academic Advisors to select the most suitable trainer.
• Maintain regular communication with clients and trainers to ensure smooth delivery of services.
• Gather and manage client feedback in line with company policies.
• Generate additional sales through re-bookings and referrals, building lasting relationships with clients.
• Stay informed about company products and new course offerings; proactively suggest suitable options to clients.
• Coordinate efficiently with the Sales, Teachers, and Accounts teams to ensure operational alignment.
• Contribute ideas for sales, marketing, and customer service improvements and participate in company projects.
• Conduct quarterly client motivation research and suggest new product or service ideas.
• Collect feedback for marketing purposes.
• Provide daily reports to management on course progress and client activity.

Qualifications

• Fluent spoken and written English, plus at least one additional language (German, Portuguese, or French preferred).
• Excellent phone manner and communication skills.
• Strong proficiency with Microsoft Office and internet tools.
• Exceptional organizational skills with great attention to detail.
• Ability to analyze information and manage multiple priorities effectively.
• Minimum 2 years of proven experience in customer service or coordination roles.
• University degree (completed or in progress).
• At least 12 months of administrative experience.

Benefits

• Working hours: USA/Canada East, Central, or Pacific (Monday to Friday).
• 7.5 working hours per day + 1-hour break.
• Start date: ASAP.
• Probation period: 3 months.
• Paid leave: 31 days per year.
• Compensation: USD 1,000/month + rebooking bonus + performance bonus.