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Role Description

The Property Desk Adjuster is a staff position responsible for the end-to-end handling of assigned property claims within the farm, agricultural, commercial, and habitational lines of business. This role manages claims virtually, coordinating with independent adjusters, contractors, and other vendors as needed to investigate losses, evaluate damages, and resolve claims efficiently. The adjuster applies policy language, regulatory requirements, and company best practices to ensure accurate coverage determinations, appropriate reserving, and fair claim resolution. Success in this role requires sound judgment, strong communication skills, and the ability to manage a remote workload independently while maintaining thorough documentation and compliance standards.

• Serve as a member of the SureStead Claims team, directly handling claims, including all related activities such as IA and vendor relationships.
• Set up claims files upon receiving notices of loss.
• Investigate, evaluate, and resolve coverage and damage issues, including obtaining, evaluating, and refining complete repair estimates for covered damages.
• Maintain thorough file documentation following company service expectations and best practices.
• Thoroughly review policy language and ensure proper and thorough application of policy intent.
• Evaluate incurred damage potential and set reserves based on current exposure.
• Update reserves based on additional data or facts gathered.
• Settle claims fairly and efficiently.
• Ensure that payments are timely issued and that liability releases are obtained as needed to affect the efficient resolution of claims.
• Perform all duties within the authority granted and according to company procedures.
• Escalate issues proactively if an exposure has the potential to exceed an authority limit.
• Provide recommendations and request additional authority as appropriate.
• Coordinate vendor services such as contractors, emergency repair, cleaning services, and various replacement services.
• Maintain knowledge of relevant local, state, and federal statutes and regulatory requirements.
• Stay current with changing legislation, share knowledge with colleagues, and apply information as appropriate.
• Ensure compliance with all regulations and Fair Claims Practices Guidelines at all times.
• Identify suspicious losses and recommend referral to SIU where appropriate; assist the SIU as requested.
• Master the use of company hardware, software programs, third-party software, and processing procedures.
• Perform other duties as assigned.

Qualifications

• At least 2 years of experience in property claims handling.
• Hold a current P&C license.
• Ability to obtain and maintain additional state adjuster licenses as required.
• Carrier experience is preferred.
• Commercial and Liability experience is a plus.
• Demonstrated sound judgment in identifying coverage complexity, litigation risk, or fraud indicators.
• Ability to deliver coverage decisions clearly, empathetically, and defensibly.
• Strong written skills for coverage letters and file documentation.
• Execute role with exceptional thoroughness, accuracy, personal organization, time management, and documentation skills.
• Complete all duties with a sense of urgency, thoroughness, and accuracy.

Requirements

• Adherence to remote work standards is required, including:
• A professional home office setup with a desk, chair, and dedicated workspace (technical equipment provided).
• Reliable high-speed internet.
• An enclosed, private, non-shared workspace free from distractions, including household members or pets.
• Availability to work Eastern or Central business hours (8:00 a.m.–5:00 p.m.).

Benefits

• 100% Remote
• Competitive Salary with an Annual bonus opportunity
• Disability Coverage
• Life Insurance
• 401(k) with Company match %; immediately vested
• 100% Company-Paid Employee Health Insurance (via employer-paid HSA contributions)
• Health Spending Account (HSA)
• Dependent Care (FSA)
• Telehealth Services
• Employee Assistance Program (EAP)
• Dental & Vision Offering
• Pet Insurance
• Wellness Discounts
• Generous Paid Time Off
• Company Holidays
• Leaves
• Internal Growth
• Professional Development Reimbursement