Figure
Figure, powered by blockchain.
Mortgage Sales Team Leader
Location
United States
Posted
36 days ago
Salary
$25 - $32 / hour
High School3 yrs expEnglish
Job Description
• Lead and manage a pod of 5 to 10 Licensed Sales Associates, ensuring consistent performance above monthly sales targets
• Partner with the Sales Enablement and Operations Lead (Licensed) to support Loan Officers on Performance Improvement Plans, including daily call reviews and objection handling roleplay to move Tier 0 performers off PIPs quickly
• Review call recordings in the Nice system to identify coaching opportunities and improve customer interactions
• Monitor funnel conversion data to ensure strong pipeline health and adherence to speed to lead SLAs
• Convert company provided leads into HELOC customers through outbound calling, text, and email
• Guide borrowers through a consultative sales process, helping them select the right product, rate, and term
• Demonstrate closing ability and system mastery in Salesforce and CSP by maintaining active personal production
• Support new hires through the 30 60 90 ramp plan to ensure Tier 1 funding targets are achieved
• Establish scalable best practices and provide feedback to Operations on approval bottlenecks and product gaps
Job Requirements
- Active NMLS license with eligibility and willingness to be licensed in all Figure operating states
- 3 or more years of experience in mortgage lending or HELOC sales
- Proven ability to close and consistently exceed sales targets
- Deep proficiency in Salesforce, Nice, and loan origination systems, with CSP experience preferred
- Ability to translate complex underwriting guidelines into clear, repeatable training scripts
- Strong data analysis skills with the ability to interpret funnel and waterfall metrics
- Willingness to work flexible hours, including evenings and weekends as needed
Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
