• Take actions to improve on time delivery, quality, and customer satisfaction • Track and monitor the progress of numerous customer orders and partner jobs • Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates • Apply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time • Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions • Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases • Manage customer complaints that result in replacements for returned products • Report out on status, risk, and efforts to recover troubled orders and jobs