Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide.
Staff Technical Program Manager
Location
United States
Posted
10 days ago
Salary
Not specified
No structured requirement data.
Job Description
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
- Own end-to-end execution of high-visibility, multi-team technical initiatives aligned to company goals.
- Translate ambiguous business objectives into clear program structures with defined milestones, sequencing, dependencies, and measurable outcomes.
- Drive alignment across engineering, product, security, data, and go-to-market stakeholders.
- Ensure programs deliver business impact—not just feature completion.
- Establish durable program governance frameworks and operating cadences (e.g., planning reviews, milestone tracking, risk reviews, QBR inputs).
- Create standardized health reporting with clear leading and lagging indicators.
- Improve planning accuracy, release predictability, and cross-team dependency management.
- Identify and eliminate systemic execution bottlenecks.
- Proactively identify technical, organizational, and sequencing risks.
- Develop mitigation plans with clear ownership and timelines.
- Escalate effectively with context, trade-offs, and decision recommendations.
- Protect customer impact, release quality, and business commitments.
- Define program success criteria tied to measurable business outcomes (e.g., reliability, performance, customer experience, efficiency, revenue enablement).
- Use data to monitor progress and course-correct early.
- Deliver clear, concise, executive-ready written updates.
- Ensure leadership has visibility into program health, risks, and required decisions.
- Partner closely with Engineering Directors, Product Leaders, and cross-functional stakeholders.
- Resolve cross-team ambiguity and clarify accountability boundaries.
- Mentor and elevate other TPMs through best practice sharing.
- Contribute to continuous improvement of the TPM operating model.
- Successful delivery of one or more company-critical initiatives with measurable business impact.
- Increased predictability and transparency in program execution.
- Clear and standardized reporting mechanisms adopted by leadership.
- Reduced cross-team friction and improved delivery velocity.
- Strong executive trust in your judgment and escalation quality.
- Durable mechanisms that scale beyond a single initiative.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field required.
- 8–12+ years of experience leading large-scale technical programs in SaaS or platform environments.
- Demonstrated experience operating at Staff-level scope across multiple engineering teams.
- Strong technical foundation with ability to understand system architecture, APIs, distributed systems concepts, data flows, and engineering trade-offs.
- Proven ability to influence senior stakeholders without direct authority.
- Exceptional written and verbal communication skills, including narrative-style executive documentation.
- Strong analytical and structured problem-solving capabilities.
- Advanced degree (MS or MBA) is a plus.
- Experience in multi-product SaaS platforms or ecosystem-based software companies.
- Experience supporting AI/ML initiatives, large integrations, or platform transformations.
- Experience building and scaling operational mechanisms in complex organizations.
- Familiarity with scaled Agile or other modern product development methodologies.
- Operate independently with minimal oversight.
- Take full ownership of ambiguous, high-risk, cross-organizational initiatives.
- Anticipate second- and third-order impacts of technical and sequencing decisions.
- Challenge assumptions constructively and influence roadmap trade-offs when necessary.
- Think in mechanisms and systems—not one-time execution fixes.
- Raise the bar on execution standards across the organization.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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