Microblink's computer vision solutions create elegant user experiences and make life easier by eliminating manual data entry on mobile and web apps. Our AI-powered data extraction technology is used by companies worldwide to simplify identity verification and document capture to kickstart their onboarding processes and substantiate purchases.
Customer Success Manager
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The key to achieving revenue triumphs lies in fostering robust, collaborative, and trust-based customer relationships. By collaborating seamlessly across teams, you will empower our most strategic customers to extract the maximum value from our products. Through your continuous strategic initiatives, you will be instrumental in crafting future success narratives that showcase enduring partnerships and favorable outcomes for our customers.
- Drive deep product adoption by synthesizing customer data into actionable insights.
- Act as an advisor by aligning Microblink’s evolving roadmap with the customer’s long-term objectives.
- Build and maintain multi-threaded relationships through strategic business reviews focused on KPIs.
- Develop a clear understanding of Microblink’s identity and intelligence solutions.
- Drive advocacy, adoption, and growth activities by understanding core markets/verticals.
- Proactively manage the commercial health of your book of business.
- Own the lifecycle of the customer with a focus on key performance indicators.
Qualifications
- More than 5 years of experience delivering service and support within a rapidly scaling, high-growth B2B SaaS environment.
- Strong ability to build and maintain relationships with diverse customer stakeholders, including executive-level contacts.
- Strong technical aptitude to understand complex solutions and analyze customer data.
- Collaborative, curious, and creative mindset to support customer growth and contribute to product innovation.
- Open to travel of up to 25% as part of supporting customer needs.
- Ideally, experience in industries such as Identity Verification, Document Verification, or Fraud Protection.
Benefits
- Opportunity to make a meaningful impact in a scaling company.
- A people-first, high-performance culture with clear goals and professional growth support.
- A team of ambitious, open-minded professionals valuing ownership and new ideas.
- Unlimited PTO, built on trust and accountability.
- Base salary range of $115,000–$135,000 USD, plus bonus and equity.
- 401(k) plan with employer match and a comprehensive health benefits package.
Additional Information
- Department: Customer Success
- Reports to: SVP of Customer Experience
- Location: Hybrid/Remote
Job Requirements
- More than 5 years of experience delivering service and support within a rapidly scaling, high-growth B2B SaaS environment.
- Strong ability to build and maintain relationships with diverse customer stakeholders, including executive-level contacts.
- Strong technical aptitude to understand complex solutions and analyze customer data.
- Collaborative, curious, and creative mindset to support customer growth and contribute to product innovation.
- Open to travel of up to 25% as part of supporting customer needs.
- Ideally, experience in industries such as Identity Verification, Document Verification, or Fraud Protection.
Benefits
- Opportunity to make a meaningful impact in a scaling company.
- A people-first, high-performance culture with clear goals and professional growth support.
- A team of ambitious, open-minded professionals valuing ownership and new ideas.
- Unlimited PTO, built on trust and accountability.
- Base salary range of $115,000–$135,000 USD, plus bonus and equity.
- 401(k) plan with employer match and a comprehensive health benefits package.
- Additional Information
- Department: Customer Success
- Reports to: SVP of Customer Experience
- Location: Hybrid/Remote
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