This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This position involves managing a large portfolio of customer business integrations, ensuring seamless data access for customers and third-party software companies.

• Manage a large portfolio of customer business integration projects.
• Attend calls for potential integrations to review requirements and determine project scope.
• Proactively identify potential gaps and missing requirements for business requests.
• Coordinate project needs with technical and development teams to ensure timely task completion.
• Provide ongoing support and regular updates regarding project status and potential roadblocks.
• Document completed projects and distribute relevant materials to stakeholders.
• Work with the technical team on support tickets for existing integrations.
• Serve as an escalation point for issues managed by offshore resources.
• Collaborate with other teams on critical issues impacting integrations.
• Conduct routine reviews of high-profile third parties to identify required updates.
• Perform other duties as assigned by the manager.

Qualifications

• 4 years’ experience as an IT Business or Integration Analyst.
• Expertise in gathering business requirements and translating them into operational needs.
• Experience in customer service or customer-facing roles.
• Experience in eCommerce or electronic integrations, such as EDI or B2B eCommerce.
• Strong documentation skills for integration procedures and processes.

Benefits

• Completely remote work opportunity within the United States, excluding Hawaii and territories.
• Minimal travel required (up to 10%).
• Annual incentive plan bonus.
• Benefits may include health insurance, pre-tax accounts, retirement benefits, and paid time off.
• Employee stock purchase plan and life insurance available.

Company Description