Unanet

Unanet is a leading provider of ERP and CRM solutions purpose-built for Government Contractors, AEC & Prof Services.

Enterprise Technical Architect

Backend EngineerSoftware EngineerFull TimeRemoteTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

$157K - $185K / year

8 yrs expEnglishCloud

Job Description

• Act as a top-tier escalation point for the most complex or high-impact customer issues. • Rearchitect solutions to ensure ongoing scalability and supportability. • Diagnose and troubleshoot deep technical problems across integrations, performance, infrastructure, or configuration. • Work directly with customers to resolve critical incidents and restore business continuity. • Partner with Engineering, Product, QA, Professional Services, and Customer Success teams to resolve bugs, influence product improvements, and advocate for customer needs.

Job Requirements

  • 8+ years of experience in technical support, systems engineering, or software development for a SaaS or enterprise software company.
  • Experience with support systems (e.g., Salesforce, Jira) and monitoring/logging tools.
  • Deep technical expertise in relevant domains (e.g., cloud infrastructure, databases, APIs, application architecture, or specific product stack).
  • Proven ability to handle escalations and engage with executive-level stakeholders.

Benefits

  • Eligible for employee equity
  • Discretionary bonus compensation
  • Participate in employee benefits plans and programs

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