Putting Human Experience at the heart of healthcare

Account Management Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1985H1B SponsorCompany Site LinkedIn

Location

Illinois + 1 more

Posted

6 days ago

Salary

$17 - $26 / hour

Bachelor Degree1 yr expEnglish

Job Description

• Work with Implementation team to address client data, surveying, and reporting requests • Use software tools to configure, test and validate all member experience products • Responsible for client support throughout the implementation or on-going support cycle • Prioritize workload and manage timelines to meet client target dates for projects and implementations • Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests • Troubleshoot and resolve issues while appropriately escalating to next level support or manager • Serve as first level support for QC efforts

Job Requirements

1-2 years of relevant experience in information technology, health care, project management or operations role
Excellent written and verbal communication skills
Working knowledge of technical concepts (such as software, databases, data imports, and APIs)
Excellent analytical, organization and problem-solving skills
Strong attention to detail
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
Ability to handle stressful situations
Knowledge of Health Plans and member experience is preferred

Benefits

Paid time off
Flexible work arrangements
Professional development opportunities
Health insurance

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