• Consult with clients to discover and document needs, provide insight and guidance as clinical communication experts, and propose best practice solutions. • Design and configure high-quality applications that balance the needs of clinicians, patients, and PerfectServe. • Prioritize and manage many tasks simultaneously in a fast-paced environment. • Consistently exceed client expectations. • Engage clients through expert questioning and active listening to understand needs and issues. • Document requirements and proposed solutions in multiple formats (e.g., email, Lucid Chart, PowerPoint, Access, Tableau, etc.). • Configure high-quality solutions optimized for client self-administration and help center support. • Receive requests to cancel services, acting resourcefully to retain clients.