• Responsible for managing and resolving complex employee relations matters, leading impartial investigations, ADA Accommodations, and preparing timely, well-supported responses to EEOC and similar agency charges. • This role oversees end-to-end case management and partners with stakeholders to drive fair outcomes. • Assists in developing training materials and delivering training to strengthen organizational compliance and manager capability. • The position requires sound risk assessment, critical thinking, exceptional judgment, confidentiality, data-tracking and analysis, strong writing skills, and a structured approach to managing cases and projects, including navigating union environments and collective bargaining agreements. • Partner with ER & Compliance Manager to review and draft comprehensive EEOC charge statement responses and position statements, including fact development, document compilation, legal risk identification, and collaboration with counsel. • Coordinate information requests (e.g., RFIs) and ensure timely, accurate submissions to federal/state/local agencies. • Maintain compliant documentation and respond to subpoenas with appropriate scope and confidentiality safeguards. • Experience with ADA Accommodation requests, ensuring timely interactive processes, documentation, and compliance with federal, state, and organizational requirements. • Oversee Investigation Case Management System from intake to case closure, including assignment of cases, follow-up. • Utilize case management systems to maintain high-quality records, ensuring audit-ready files and data integrity. • Conduct impartial workplace investigations (harassment, discrimination, retaliation, misconduct, policy violations, and other unethical conduct), including intake, scoping, evidence collection, interviews, and balanced findings. • Monitor case metrics (cycle time, outcomes, themes) and escalate risks or emerging patterns. • Plan and manage ER/EEO/ADA projects (process improvements, policy rollouts, training programs) with defined scope, timelines, dependencies, and stakeholder communications. • Design and deliver training for managers and HR/P&C on ER fundamentals (investigation techniques, documentation, corrective action, ADA Accommodations, etc.). • Analyze trends, root causes, and outcomes; produce dashboards and executive summaries with insights and recommendations.