• Develop gRPC APIs written in Go Lang to deliver solutions to target customer’s Jobs To Be Done (JTBD). • Collaborate with the team to define OKRs, driven by our product strategy, and develop roadmap items to successfully deliver on Key Results. • Contribute to authoring of technical documents to deliver on feature development. • Triage and resolve escalated IAM support tickets. Serve as the first line of support for incoming bug reports. • Developing and improving AI Agent performance, correctness, and knowledge bases. • Maintain and contribute to operational excellence and the stability of the platform. • Contribute to quality assurance tooling and synthetic testing to proactively identify and address potential customer impacting issues. • Collaborate with product teams on existing and new product launches to enable seamless integrations of services. • Contribute to the documentation of processes, and customer instructions.