Requisition Number: 103762 

Nexthink DEX Operations

Location: Remote
Salary Range: $110,000–$112,000 annually + full benefits
Employment Type: Full‑time

Role Overview

As a DEX Operations Supervisor, you will lead the day‑to‑day delivery of Insight’s Managed Digital Employee Experience (DEX) services, overseeing a globally distributed team of onshore and offshore resources. You will be responsible for operational excellence, service quality, and customer satisfaction while serving as a subject matter expert (SME) for Nexthink‑powered DEX operations.

This role blends technical expertise, people leadership, and service delivery ownership, helping customers shift from reactive IT support to proactive, experience‑driven operations.

Within your first 60 days, Insight will support you in becoming a certified Nexthink expert, including:

• Nexthink Partner Product Certification
• Nexthink Partner DEX Managed Services Certification

About Insight’s Managed DEX

Insight’s Managed DEX helps organizations improve employee productivity by proactively identifying and resolving end‑user experience issues before they impact the service desk. By leveraging Nexthink insights, we enable customers to reduce incidents, improve satisfaction, and deliver modern, data‑driven IT experiences.

We’re looking for professionals who are passionate about emerging technologies and excited to help enterprise customers modernize how IT supports the workforce.

What You’ll Do

• Oversee daily operations of a Managed DEX team supporting multiple enterprise customers
• Lead service delivery to ensure consistent performance, SLA adherence, and high customer satisfaction
• Serve as the escalation point during critical incidents, providing clear, professional customer communication
• Use the Nexthink platform to:
• Diagnose root causes of end‑user experience issues
• Develop and recommend remediation actions
• Implement solutions or escalate through ITSM workflows with clear documentation
• Act as a DEX and Nexthink subject matter expert, providing guidance, best practices, and thought leadership
• Drive operational excellence through process improvement, knowledge sharing, and performance management
• Mentor and develop team members across onshore and offshore delivery models

What We’re Looking For

• 2+ years of experience working in a Nexthink or Digital Employee Experience (DEX) environment (preferred)
• Nexthink or equivalent experience
• 1+ year of experience using ITSM platforms (e.g., ServiceNow)
• Strong operational leadership skills with the ability to manage multiple priorities
• Excellent communication skills with a customer‑first mindset
• Proven ability to respond to issues professionally and efficiently in fast‑paced environments
• Willingness and ability to obtain Nexthink certifications within the first 60 days

Be AmbITious at Insight

This role is more than a job—it’s a career path. At Insight, your ambition is supported with opportunities to:

• Earn new certifications and expand technical expertise
• Take on increased leadership and responsibility
• Grow your career within a global technology organization

What You Can Expect

• Fully remote work environment
• The flexibility to work from another location, including international destinations, for up to 30 consecutive days per year
• Ongoing learning, certification, and career growth opportunities
• A supportive, inclusive culture built on Insight’s values of Hunger, Heart, and Harmony

Join Us

Join Insight and be part of a team that’s redefining how IT supports the digital workplace. Your ambITious journey starts here.

Insight is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other legally protected characteristic.

Candidates may share preferred pronouns and request reasonable accommodations during the interview process.

Insight does not accept unsolicited resumes from recruiters or agencies without a prior written agreement.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Pennsylvania (US-PA) || United States (US) || IT Infrastructure & Support || None || Remote ||