• The Relationship Manager is responsible for representing the Sysco service model for contracted customers supporting headquarter business-to-business relationships and will be predominantly customer facing. • Will require up to 10% travel and face to face interactions with the customers based on need. • Accountable for delivering and coordinating service expectations within the defined service model. • Responsible for managing multiple contract-accounts on behalf of Sysco. • Represents Sysco as the face-partner for headquarter service relationships specifically for contracted account needs. • Responsible for achieving service level targets and customer satisfaction objectives while adhering to standard processes. • Assists in the set-up and maintenance of accounts; including the creation of order guides, new account applications, setting up substitution rules, creating charts, establishing order/delivery schedules, implementing customer/vendor agreements, creating files, and coordinating with cross-functional departments in order to meet expectations. • Takes corrective action, as needed, to retain accounts and improve customer satisfaction. • Communicates to all levels of the organization (internal) as well as all levels of customer organization (external) as needed to ensure a successful and profitable customer relationship.