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Role Description

Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy.

• Educate patients on the services offered by the Shields Specialty Pharmacy Program
• Protect Shields values by keeping information confidential
• Communicate with patients over the phone and provide compelling reasons why the Shields Partner Pharmacy program is superior to other comprehensive pharmacy care models
• Access patient's EMR and review chart notes prior to outbound calls to ensure familiarity with patient's condition and situation
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, and band-aids
• Ability to be flexible on shift times (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM; flexibility with occasional Sat: 11:00AM-4:00PM)
• Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training)
• Perform other duties as assigned

Qualifications

• Ability to verbally communicate a compelling reason why patients should use Shields pharmacy
• Strong verbal communication and phone skills
• Enjoys talking with patients and can empathize with their situation
• Proactively engaging patients telephonically
• Ability to quickly build rapport and relate with patients over the phone
• Self-motivation and ability to work effectively in an independent environment with a focus on patient advocacy
• Excellent communication, organizational, and prioritization skills
• Attention to detail
• Ability to learn new processes and implement them quickly
• Results-oriented with a positive outlook
• A clear focus on high quality
• Proficient in Microsoft Office particularly Excel, Word, and Outlook
• Prior customer service experience / outbound call experience

Requirements

• Active Mississippi Pharmacy Technician License Required
• Nationally certified from PTCB or equivalent is strongly preferred but not required
• 2+ years' experience as a Pharmacy Technician; cold calling experience preferred
• High school diploma or GED required; Bachelor's Degree or PTCB/ExCPT License is strongly preferred

Company Description