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Role Description

The Chargeback Analyst will play a key role in managing and resolving customer chargebacks and deductions in a high-volume pharmaceutical 3PL distribution environment. This role is critical in maintaining the integrity of revenue reporting and ensuring timely recovery or resolution of disputed amounts.

• Review and analyze chargebacks, deductions, and customer claims related to pricing, freight, shortages, and promotional allowance.
• Reconcile chargeback data with internal records and contracts to validate or dispute claims.
• Collaborate with customer service and internal teams to research and resolve discrepancies.
• Communicate directly with external customers and clients to obtain documentation to clarify claim details.
• Maintain accurate documentation of all deductions, resolutions, and communications.
• Identify trends and recurring issues in chargebacks and make recommendations for process improvements.
• Assisting in month-end close by providing chargeback accruals, reconciliations, and reporting.
• Support audits and internal reviews by preparing detailed reports and documentation.
• Participating in month-end closing processes and reconciling accounts.
• Contribute to cross-functional efforts to enhance pricing accuracy and deduction prevention.
• Ensure compliance with company policies, contracts, and industry regulations.

Qualifications

• Bachelor’s degree in business, finance, or related field or equivalent combination of education and experience.
• Two years of experience in chargebacks, deductions, or AR within a distribution environment.
• Familiarity with trade promotions, distributor pricing agreements, and customer compliance programs in the pharmaceutical industry.
• Proficiency in ERP software (e.g., Oracle, NetSuite, D365).
• Proficiency in chargeback software (e.g., Relasoft, Model N).
• Excellent communication and interpersonal skills with internal and external customers.
• Strong analytical and problem solving skills with attention to detail.
• Ability to manage multiple priorities and work independently in a fast-paced setting.

Requirements

• Experience with chargeback portals or third-party claim platforms.
• Knowledge of EDI systems and customer compliance requirements.
• Familiarity with pricing logic and revenue leakage analysis.
• Continuous improvement mindset and experience with process automation and reporting tools.
• Strong time management, organizational skills, initiative, professional demeanor, and positive attitude.
• Ability to work independently and meet timelines.
• Ability to promote a positive team environment.

Physical Demands

• Location of job activities 100% inside.
• Extensive manual dexterity (keyboarding, mouse, phone).
• Use of phone for communication.
• Sit for prolonged periods of time.
• Occasionally stoop, kneel, and crouch.
• Occasionally lift, carry, and move up to 25 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.