• Review and interpret global client documentation of payable activities (contracts, budgets, amendments, ICFs, and/or Greenphire-driven templates) • Identify areas of quality risk and/or need in pursuit of a best-in-class client, site, and patient experience • Apply best practices to extract and configure client data into payable activities from source document(s) • Collaborate and communicate with business partners to verify interpretation of payable activities • Adhere to auditing and monitoring checklists and procedures • Adhere to both internal KPIs and client-driven SLAs • Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice • Contribute to internal process documents to ensure study configurations are consistent and following best practices • Partner with Product & IT teams to identify areas of enhancement across platforms • Support Client Delivery in establishing and maintaining positive client relationships • Perform other duties, assignments, and/or special projects as time or circumstances necessitate